Customer Help
Your Questions Answered: We're Here to Assist You Every Step of the Way
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 24-48 hours. Delivery times depend on your location:
- Domestic orders: 2-5 business days
- International orders: 7-15 business days
A tracking number will be provided once your order is shipped.
To create an account, simply click on the My Account button at the top of our website. Enter your details, choose a secure password, and follow the instructions to set up your profile.
You can update your shipping address before your order is processed by going to your account settings. If the order has already been shipped, please contact our support team for assistance.
Once your order has been shipped, you will receive a tracking number via email. You can use this number on our Order Tracking page to see real-time updates on your shipment.
No, for security reasons, we do not store your credit card information. All transactions are processed through a secure payment gateway.
Sales tax is applied based on your location and local regulations. The exact tax amount will be calculated at checkout.
We offer worldwide shipping. During checkout, you can enter your shipping address to check if we deliver to your location.
Whenever possible, we ship all items in one package. However, if your order contains multiple products from different warehouses, they may arrive separately.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of purchase, provided the item is unused, in its original packaging, and in perfect condition. Please refer to our Return Policy page for more details.
If you received an incorrect item, please contact our support team with your order details, and we will arrange a replacement or refund.
If your order arrives damaged, please take clear photos of the product and packaging, then reach out to us within 48 hours of delivery for a resolution.
Once your return request is approved, we will provide you with the return address and instructions via email.
Our customer support team is available 24/7 via email or live chat. Contact us at [email protected] for assistance.
If you entered an incorrect address, contact us immediately. If your order hasn’t been processed yet, we can update it. If it has already been shipped, we may not be able to make changes.
You can modify or cancel your order before it is processed. Once it has been shipped, changes or cancellations are no longer possible. However, you can initiate a return after receiving the product.
Yes, if an item is out of stock, you can pre-order it. Estimated delivery times will be provided at checkout.
Helpful Information About Our Products and Services
General Questions
No, Vibranium Shoes are only available on our official website. If you find our products on other sites, they may not be authentic.
We accept Visa, Mastercard, Amex, PayPal, Google Pay, and Apple Pay.
We provide a detailed Size Guide on our website. We recommend checking the measurements before making a purchase.
No, we operate exclusively online to provide the best prices and convenience.
Our website automatically displays prices in your local currency. Payments are processed in USD, EUR, GBP, CAD, and AUD without additional conversion fees.
All orders include tracking and signature confirmation upon delivery. If your package is lost by the courier, we will offer a full refund or replacement. However, if the tracking shows “delivered” and you haven’t received it, please check with your local carrier before contacting us.
At this time, we use the fastest available shipping service while maintaining affordable rates. We do not offer express shipping options separately.
Safety Standards & Certifications
Product & Warranty
Yes, all our safety shoes meet industry standards for protection, including slip resistance, impact resistance, and durability. Check the product description for specific certifications.
To extend the lifespan of your shoes, clean them regularly with a damp cloth, store them in a dry place, and avoid excessive exposure to water or chemicals.
Yes, we provide a 30-day money-back guarantee. If you’re not satisfied, you can return the product within 30 days for a full refund, as long as it’s in its original condition.
Vibranium Shoes are designed to meet ISO 20345:2021, the highest international standard for safety footwear. This ensures protection against impact, compression, slip resistance, and penetration hazards. Some models also comply with ISO 20346:2021 (protective footwear) and ISO 20347:2021 (occupational footwear).
Our shoes feature reinforced toe caps that withstand 200J impact force as per ISO 20345:2021. Some models also offer anti-static properties, water resistance, and penetration-resistant midsoles for enhanced workplace safety.
Yes! Depending on the model, Vibranium Shoes meet additional industry-specific standards like ISO 17249 for chainsaw protection and ISO 15090 for firefighter footwear.
The right standard depends on your work environment. For heavy industries and hazardous workplaces, ISO 20345:2021 is ideal. If you require protective footwear with a lower impact rating, ISO 20346:2021 is suitable. If your job does not require toe caps but needs slip or water resistance, ISO 20347:2021 applies.