Return & Exchange Policy
RETURN POLICY
At Vibranium Shoes, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return the product within 30 days of receiving it, as long as the product is unused and undamaged. To request a return, please contact us via email ([email protected]) or through any of the communication channels listed on our Contact Us Page. Don’t forget to include your country of residence, as return conditions may differ by country.
Once your return request is received, we will provide you with the necessary steps for the return, including instructions on how and where to send your return. After we receive your returned item, we will process a full refund.
Please note: All returns should be sent to our United Kingdom return center. If you are returning an item from outside of the United Kingdom, make sure to mark the item as a return. Failure to do so may result in import taxes being deducted from your refund amount.
EXCHANGE POLICY
At Vibranium Shoes, we want you to be fully satisfied with your purchase. If you need to exchange an item, we offer a simple exchange policy.
You can exchange your product within 30 days of receiving it if you are not satisfied with the size or item.
For UK orders, we will provide a free Royal Mail shipping label for you to return the item to us. We will process your exchange as soon as we receive the returned item.
To be eligible for an exchange, the product must be unused, in the same condition as when you received it, and in its original packaging.
To initiate an exchange, please contact our customer service team at [email protected], and they will guide you through the process.
LOST PACKAGES
Please note that we are not responsible for any lost return packages during transit. We highly recommend using a tracked shipping service to send your return. Keep the tracking number until your return reaches us and your refund is processed.
RETURN COSTS
Unfortunately, we do not provide a free return shipping label, and return costs are not covered by Vibranium Shoes. However, if you request it, we can offer a discount code for your next purchase (up to 20% of the order amount) to help cover the return shipping cost.
REFUND POLICY
Once we receive your return, we will process a full refund within 24 hours. You will automatically receive an email notification when your return has been processed. Please note, depending on your bank or payment provider, the refund may take a few additional days to reflect in your account.
Since we use SSL Certificates on our website for secure transactions, we are unable to refund to a different payment method or card than the one used for the original purchase.
FRAUDULENT PAYMENTS
To ensure a safe shopping experience, we utilize advanced SSL Certificates and fraud detection systems on our website. If our system detects any fraudulent payment, your order will be canceled, and the total amount will be refunded to you.
SIZE GUIDE
We strongly recommend reviewing our Size Guide before making your purchase to ensure you select the correct size.
CONTACT US
For any questions, please feel free to contact us:
Email: [email protected]
Phone Number: +19376998849
Address:
Vibranium Shoes
1001 S Main St, Ste 500
Kalispell, UNITED STATES